Module 4, Lesson 4 Assignment- Journal

https://youtu.be/-AYs8vSbILc

1. Imagine you are a sales supervisor who works primarily in an office at headquarters, staying in touch with traveling sales representatives to coach them and oversee their performance. Why might you need Internet access? Would you need to have that access all day long, every minute of the day? Why or why not?
2. Continuing with the example in question 1, how do you think it would change your support of the sales reps if you used a program like Freedom to stay offline for an hour or two every day? How do you think it would change your ability to complete other kinds of work, such as writing reports, thinking of new ways to motivate workers, and planning for future goals and budgets?
3. Discuss your opinion of Linda Stone's view that individuals should learn to police themselves online, rather than relying on software to help them manage their computer use. For a supervisor, is getting control over time by any means more important, or is learning self-control more important

Module 4, Lesson 5 Assignment- Journal

https://youtu.be/EW7yg805NdE

1. Based on this description of mediators, what kinds of supervisory skills are needed for mediating a conflict? Consider the various skills described in Chapters 1 through 14.
2. When might a supervisor benefit from using trained mediators, such as NCRC mediators, rather than mediating a conflict him- or herself? Why would the experts be important in these situations?
3. Suppose you are a supervisor of TSA screeners in an airport. You notice that a passenger is visibly upset about having her carry-on bag inspected. As you step near the table where the inspection is taking place, you hear her say, "You're going to make me miss my flight." Would you get involved in this situation? If so, how? What, if any, mediation skills from NCRC might help you?