Module Eight Lesson One Customer Mindset and Orientation Discussion 39 Directions: Answer two of the following questions. Explain your answer in 2-3 sentences, Give an example or provide a link to a related resource (such as an article) to support your answer. When you are done with your answers, respond to at least two different classmate's posts. 1. Explain how you can show a customer service mindset this week with a teacher, a friend, and family member at home. Use adjectives and verbs explaining how you will have a customer service mindset. 2. Describe how company employees display excellent customer orientation to customers. Provide some examples you have experienced that were positive and encouraged you to continue frequenting their company. 3. Explain the cost of poor customer service in today's market place. 4. Why do companies want negative feedback from, customer or employee surveys