Monique is the manager of a AT&T store in Conroe. Each January, the corporate office sends a small team to oversee her store and review the branch's performance over the past year. The team comes on the last week of the month, spends a few days auditing the store's performance, and finishes their visit with a face-to-face visit with Monique. Monique's interaction with the corporate office best describes an example of: 

a. Formal communication 

b. Lateral communication 

c. Downward communication 

d. Upward communication

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