Month

Calls$/$Hr

CS Score

Job Sat.

Esc.

Res.

$1$

$14,223$

$90$

$85$

$8$

$91$

$2$

$12,554$

$92$

$84$

$10$

$93$

$3$

$10,255$

$86$

$89$

$9$

$88$

$4$

$11,554$

$84$

$84$

$12$

$87$

$5$

$12,745$

$81$

$91$

$11$

$84$

$6$

$12,541$

$89$

$88$

$8$

$90$

Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=11,500,$ Customer Service Score $($CS Score$)>=87,$ Job Satisfaction $($Job Sat.$)>=92,$ Escalations $($Esc$.)<=10,$ Resolutions $($Res$.)>=91$