Month Calls / HrCS ScoreJob Sat.Esc.Res . 1 2 , 1 3 5 8 8 8 4
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Month CallsHrCS ScoreJob Sat.Esc.ResMonthly Goals: Calls per Hour CallsHr Customer Service Score CS Score Job Satisfaction Job Sat. Escalations Esc Resolutions ResWhich two metrics appear to be related? Calls per Hour & EscalationsEscalations & ResolutionsCustomer Service Score & EscalationsCustomer Service Score & ResolutionsJob Satisfaction & Resolutions
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