Question: Monthly Metrics table [ [ Month , Calls / Hr , CS Score,Job Sat.,Esc.,Res. ] , [ 1 , 1 4 , 2 2
Monthly Metrics
tableMonthCallsHrCS Score,Job Sat.,Esc.,Res.
Monthly Goals: Calls per Hour CallsHr Customer Service Score CS Score Job Satisfaction Job Sat. Escalations Esc Resolutions Res
Which two metrics appear to be related?
Calls per Hour & Escalations
Escalations & Resolutions
Customer Service Score & Escalations
Customer Service Score & Resolutions
Job Satisfaction & Resolutions
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