Question: Monthly Metrics table [ [ Month , Calls / Hr , CS Score,Job Sat.,Esc.,Res. ] , [ 1 , 1 4 , 2 2

Monthly Metrics
\table[[Month,Calls/Hr,CS Score,Job Sat.,Esc.,Res.],[1,14,223,90,85,8,91],[2,12,554,92,84,10,93],[3,10,255,86,89,9,88],[4,11,554,84,84,12,87],[5,12,745,81,91,11,84],[6,12,541,89,88,8,90]]
Monthly Goals: Calls per Hour (Calls/Hr)11,500, Customer Service Score (CS Score)87, Job Satisfaction (Job Sat.)92, Escalations (Esc.)10, Resolutions (Res.)91
Which metric would you focus on improving?
Calls per Hour
Customer Service Score
Escalations
Job Satisfaction
Resolutions
Monthly Metrics \table[[Month,Calls/Hr,CS Score,Job Sat.,Esc.,Res.],[1,14,223,90,85,8,91],[2,12,554,92,84,10,93],[3,10,255,86,89,9,88],[4,11,554,84,84,12,87],[5,12,745,81,91,11,84],[6,12,541,89,88,8,90]] Monthly Goals: Calls per Hour (Calls/Hr)11,500,

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