Motivating Employees: An Exploratory Study on Knowledge Workers reserach assignment

Duane works for a heavy equipment operator Recently, the brakes failed on an excavator Duane was assigned to operate. Duane and a construction worker were injured when the excavator drove into a butding on the site. This incident was heavily covered in the news and the company now faces fines and a downturn in business due to the smear on its reputation. These expenses are best described as examples of which of the following