Moving to another question will save this response.

$$ Q Question $29$ of $50$

Question $29$

$1\mathrm{.}875$ points

In the context of the balanced scorecard framework, which of the following would most likely be used by an organization ensure that its operations run smoothly and efficiently?

a$.$ Customer satisfaction

b$.$ Product and service quality

c$.$ Utilization of capital

d$.$ Profit and loss

Moving to another question willsave this resoonse.