Moving to another question will save this response.

Question $19$

Sales of the high$-$end units have declined. The owners want Arnold, the CEO, to increase revenues to previous levels. His first action should be to

$$ determine why sales are off

compare costs for three new models under development

immediately begin production on the lowest cost

Question $20$

Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of $$

$$ analyzing the situation with deductive reasoning

unveiling a rational approach to address the situation

developing solutions which somehow seem inevitable

gaining a deep understanding of the situationmodel

identify previous sales levels