Question: MPAA603 Advanced Performance Management Kwaly Co. has identified that it has incurred the following costs of quality: 2020 (in 2021 (in $'000) $'000) Quality control

MPAA603 Advanced Performance Management

Kwaly Co. has identified that it has incurred the following costs of quality: 2020 (in 2021 (in $'000) $'000) Quality control 49 122 training Rework costs 122 65 Returns 35 15 Customer complaints 42 18 department Inspection of WIP 83 64 Scrap 67 27 398 311 Prepare the cost of quality report and work out the maximum percentage increase over prevention costs, appraisal costs, internal failure or external failure costs

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