Mr$.$ Cain's new basement receiver is not getting a signal. He is unwilling to try some basic troubleshooting steps after you ask him to check the power supply.

What would you be most and least likely to do$?$

MOST

PICK ONE OF EACH

LEAST

$\backslash$table$[[$O$,$Assure him these questions are necessary when a receiver is not working. Apologize and explain the steps you'll take to resolve his issue.,$0],[$o$,$To lighten the mood, agree that checking the power supply seems silly. Ask if you can continue with a few more questions for him.,o$],[$o$,$Allow him to express his frustrations. Once he is calm, let him know the remainder of your questions will only take a few more minutes.,$0],[$o$,$Even though you are supposed to verify the source of the equipment issue, avoid further irritating him and schedule a service call.,$0]]$