Question: Mrs . Doe has decided to file a grievance because she feels that she was treated with disrespect while communicating with a plan s customer

Mrs. Doe has decided to file a grievance because she feels that she was treated with disrespect while communicating with a plans customer service representative. What is the first step Mrs. Doe should take to file a grievance?
File an appeal with the plan
File an appeal with an Administrative Law Judge
Contact the plan in writing or by telephone to file a grievance
Contact her lawyer

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