Question: Ms . Kovner has often tried to use a rational and somewhat individual decision - making approach at Clear Lake Orthopedics. This has caused some

Ms. Kovner has often tried to use a rational and somewhat individual decision-making approach at Clear Lake Orthopedics. This has caused some problems, and she wants to try other approaches. Assume that Clear Lake Orthopedics currently has Excellent ratings from only 65 percent of its patients. Assume that you serve as Clinical Business Manager. Prepare a memorandum with recommendations how Ms. Kovner and her management team could make decisions and solve problems to reach the 90 percent goal. Although the physicians all approved the 90 percent goal, Ms. Kovner feels that conflict might arise between her and Dr. Winn regarding how to achieve the goal. Which causes of conflict might create that conflict? Which conflict resolution style should Ms. Kovner use?
Ms . Kovner has often tried to use a rational and

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