Ms$.$ Walker is determined to create a new Pay for Performance $($P$4$P$)$ plan for the Stir Whiz Organization, which supplies commercial mixers to professional kitchens. She believes that a P$4$P program will support the organization's focus on high$-$quality products and premier customer service.

At the start of the program rollout, Skye calls a meeting to explain how the system will work. The guidelines are as follows:

Each tech service representative will receive a reward connected to the number of customer requests for service to fix their machines, with the goal of completing $20$ customer service calls each month.

The service techs will receive $$5$ for each request in the first $20$ requests.

If the number of requests exceeds $20,$ the amount received will be based on the following formula:

Commission in Dollars$=[[($Number of Requests$/1\mathrm{.}962)+($Number of Requests $*4\mathrm{.}421)]3\mathrm{.}6]/\mathrm{.}94$

If the service techs receive positive customer comments on the survey sent to customers after the jobs are completed, all employees within the organization will receive a bonus trip to Hawaii and a premier bottle of bourbon $($e$.$g$.,$ Pappy Van Winkle$23$ Year Reserve$).$

Ms$.$ Walker did several things correctly and incorrectly when designing a Pay for Performance program. Based on the Guidelines for Creating a Pay for Performance Program discussed in the course, identify $2$ things that Skye did correctly when implementing a pay$-$for$-$performance plan and $2$ things that Skye did incorrectly when implementing a pay$-$for$-$performance plan.

Be sure to provide a rationale for each response and connect each response to one of the guidelines discussed during the class session.