Question: MSgt Hardaway says, Your team has completed the problem-solving process, started a specific action plan and included countermeasures to identify the root of the problem.

MSgt Hardaway says, "Your team has completed the problem-solving process, started a specific action plan and included countermeasures to identify the root of the problem. Before accomplishing the last step, you want to observe your project's performance based on what you established in Step 3." MSgt Hardaway's comments BEST explain how to compare results against which of the following? a. Metrics b. Baseline c. B-SMART targets

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