Question: Multiple Choice 2 points According to the article on Customer - Centricity in Health Care, what strategy is recommended for healthcare organizations to enhance customer
Multiple Choice points
According to the article on CustomerCentricity in Health Care, what strategy is recommended for healthcare organizations to enhance customercentricity?
Reducing marketing budgets to focus on cost savings
Increasing investment in physical infrastructure
Strengthening topdown management capacity
Delegating more authority and responsibility to frontline practitioners and patients
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