Question: Multiple Choice 2 points According to the article on Customer - Centricity in Health Care, what strategy is recommended for healthcare organizations to enhance customer

Multiple Choice 2 points
According to the article on Customer-Centricity in Health Care, what strategy is recommended for healthcare organizations to enhance customer-centricity?
Reducing marketing budgets to focus on cost savings
Increasing investment in physical infrastructure
Strengthening top-down management capacity
Delegating more authority and responsibility to front-line practitioners and patients
Multiple Choice 2 points According to the article

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