MULTIPLE CHOICE Opening Section: Negotiation Failure: The Case of PointCast 1. The lesson learned from PointCast is a. social issues in negotiation can be deal-breakers. b. take the first offer you are presented. C. financial issues always make or break a deal. d. unless you have to disclose something, don't. (a) Medium/Evaluation Section 1: Understanding Conflict 2. Conflict is a. a process whereby two or more parties work toward an agreement. a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement. C. a process that involves people disagreeing. a process that involves bringing in a third party who has the authority to act as a judge and will