Question: Multiple Choice Question How does a service organization use the gaps model of service quality? By enriching and enlarging the jobs of employees so that

Multiple Choice Question
How does a service organization use the gaps model of service quality?
By enriching and enlarging the jobs of employees so that productivity increases
By documenting the information available on each gap and the factors affecting the size of the gap
By jointly setting goals with customers for a certain time period and then evaluating the organization's performance
By closing the communication gaps between employees in the organization
Multiple Choice Question How does a service organization use the gaps

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