Question: Multiple Choice Question Kai is uncomfortable with confrontation, yet as a business owner he must negotiate with suppliers and deal with unhappy customers on a

Multiple Choice Question

Kai is uncomfortable with confrontation, yet as a business owner he must negotiate with suppliers and deal with unhappy customers on a daily basis. How might studying communication help him solve his problems?

He could learn to manipulate suppliers to get a better deal.

He could improve his vocabulary to intimidate rude customers.

He could learn to speak before large audiences.

He could learn techniques for resolving conflicts.

Multiple Choice Question Kai is uncomfortable with confrontation, yet as a

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