Multiple Choice Question

Lara is a salesperson at an electronics store. One of her customers complains that he received a damaged refrigerator from the store. Though Lara knows that

there is no damage to the refrigerator, she gives the customer a credit so that the customer will buy products from her again. Which of the following unethical

practices followed by sales personnel is most likely exemplified in this scenario?

Manipulating other salespeople

Moonlighting

Backdoor selling

Misusing company property