Multiple choice question...

Question 2

Which of the following task labels follow appropriate labelling conventions?

	a.	Admit patient to emergency department
	b.	Receive student application
	c.	rejects claim
	d.	Check loan application
	e.	Loan application checked

QUESTION 2-1

1. Which of the following is NOT a dimension of the Devil's Quadrangle?

	a.	Performance
	b.	Flexibility
	c.	Quality
	d.	Cost
	e.	Time

QUESTION 3

1. Consider the order-to-cash process of a company called CoolIT that sells air conditioning systems. Which of the following could be modeled as a lane in a process model?

	a.	A salesperson at CoolIT
	b.	The accounts receivable department of CoolIT
	c.	A subcontractor of CoolIT
	d.	A clerk at the accounts payable department of CoolIT
	e.	The customer

QUESTION 4

1. Which of the following is/are NOT value-adding step(s)?

	a.	Confirm delivery date
	b.	Collect payment for products
	c.	Deliver products
	d.	Forward the purchase order from the sales department to the warehouse
	e.	Assess healthcare insurance benefit

QUESTION 5

1. In an order-to-cash process, which of the following is/are likely to be BVA step(s)?

	a.	Handle returned merchandise due to internal mistake
	b.	Confirm delivery date with the customer
	c.	Match payment with invoice
	d.	Remind customer that payment is overdue
	e.	Check availability of products in stock

QUESTION 6

1. Which of the following redesign heuristics suggests changing the order of tasks in a way that may reduce waste of type Over-processing?

	a.	Enhance parallelism
	b.	Re-sequencing
	c.	Task elimination
	d.	Task composition/decomposition
	e.	Triage

QUESTION 7

1. Which discovery method provides the best objectivity?

	a.	Reading documentation material
	b.	Observing participants working in the process
	c.	Analyzing log data
	d.	Interviewing process participants

QUESTION 8

1. Calculate the Cycle time - What is the cycle time of the AND block?

Please refer to the word document where you can find the process model and the times of each activity.

	a.	2.5
	b.	3
	c.	2
	d.	3.5

QUESTION 9

1. Calculate the Cycle time - What is the cycle time of activity C?

Please refer to the word document where you can find the process model and the times of each activity.

	a.	2
	b.	1.5
	c.	0.5
	d.	1

QUESTION 10

1. Calculate the Cycle time - What is the cycle time of the XOR block? Please refer to the word document where you can find the process model and the times of each activity.

	a.	1.8
	b.	2.7
	c.	2.2
	d.	3.2

QUESTION 11

1. Calculate the Cycle time - What is the cycle time of the activity G? Please refer to the word document where you can find the process model and the times of each activity.

	a.	1.5
	b.	2
	c.	1
	d.	2.5