Multiple Choice question. Select the correct answer. 1. The first step in a logical diagnostic approach is to ________? A. Gather information. B. Rectify the problem. C. Research the information. D. None of these answers are correct. Multiple Choice question. Select the correct answer. 2. Describe what 'Open Questions' are? A. Open questions ask for more information and encourage the customer to expand on what they have been telling you. B. Open questions ask for specific information from the customer and typically receive yes/no type responses. C. Open questions involve starting with general questions, and then homing in on a point in each answer and asking more and more detail at each level. D. Open questions try to lead the customer to your way of thinking. Multiple Choice question. Select the correct answer. 3. Describe what 'Closed Questions' are? A. Closed questions ask for more information and encourage the customer to expand on what they have been telling you. B. Closed questions involve starting with general questions, and then homing in on a point in each answer and asking more and more detail at each level. C. Closed questions ask for specific information from the customer and typically receive