Multiple Choice

1. When expected quality is less than the actual quality, then:
   1. Customer is satisfied
   2. Customer is dissatisfied
   3. Customer has no feelings about the quality
   4. None of the above

2. A set of data plotted in a histogram in an ascending scale is known as:

1. Pareto histogram
2. Left skewed histogram
3. Positive skewed histogram
4. Symmetric histogram

3. Customer segmentation (as taken in the course) might be based on
   1. Geology
   2. Sociology
   3. Geography
   4. Psychology

4. Scatter plot is the relationship between
   1. Two constants
   2. Two variables
   3. One variable and one constant
   4. All of the above

5. When expected quality is greater than the actual quality, that result in
   1. Satisfied customer
   2. Dissatisfied customer
   3. Either or
   4. None of the above

6. In scatter diagram, if you get r =0.75, you can refer correlation as:
   1. Weak positive correlation
   2. Strong negative correlation
   3. Strong positive linear
   4. Null