Multiple choices:

$1.$Covers all descriptive writing techniques such as metaphors and similes.

a$.$ Repetition

b$.$ Shock tactics

c$.$ Imagery

d$.$ Humour

$2.$This person only resolves conflict partially. There is some resolution.

a$.$ Compromising

b$.$ Competing

c$.$ Collaborating

d$.$ Accommodating

$3.$Involves understanding what is said in order to be able to respond correctly to what is being said.

a$.$ Critical listening

b$.$ Active listening

c$.$ Empathic listening

d$.$ Appreciative listening

$4.$The only answer to this type of questions is either 'yes' or $\text{'}$no$\text{'}.$

a$.$ Closed

b$.$ Open$-$ended

c$.$ Reflective

d$.$ Specific

$5.$This document is given before the meeting to inform people of the meeting. It invites attendance that can be turned down.

a$.$ Report

b$.$ Agenda

c$.$ Notice of the meeting

d$.$ Minutes of the meeting

$6.$These groups come together to discuss policy

a$.$ Project groups

b$.$ A rule$-$making group

c$.$ Training groups

d$.$ Problem$-$solving groups

$7.$A barrier where the health of the sender or receiver or a handicap might cause the communication to be ineffective.

a$.$ Physiological

b$.$ Perceptual

c$.$ Physical

d$.$ Psychological

$8.$These meetings usually happen in boardrooms, offices, and staff rooms. People are notified to view emails or memos, and agendas are usually handed out. The meetings also involve minute takers that will send out minutes after the meeting.

a$.$ General meetings

b$.$ Public meetings

c$.$ Private meetings

d$.$ Social meetings