multiple questions

$29.$"Starbucks lacks an internal strategic plan. This has hindered the company from creating a proactive feedback mechanism where customers can express their satisfaction

thus having an improved customer satisfaction. Starbucks is also producing more waste in the process of making drinks and productivity:"

The above can be identified as:

A$.$ Release statement

B$.$ Situation statement

C$.$ Problem statement

D$.$ Opportunity statement

$30.$According to Porter, there are five forces that represent the key sources of competitive pressure within an industry They are: Competitive Rivalry, Supplier Power, Buyer Power, Threat of Substitution and:

A$.$ Threat of New Entry

B$.$ Bargaining power of customers

C$.$ Barriers to entry

D$.$ Bargaining power of business owners