Multiple Select Question

Select all that apply

Identify the true statements about order winners, order losers, and order qualifiers. $($Check all that apply.$)$

Order qualifiers and order losers form the basis for customers' expectations.

An order winner to one customer may be an order qualifier to another.

Order winners and order qualifiers form the basis for customers' expectations.

Order winners, order losers, and order qualifiers do not vary over time.

Order losers represent the gap between what the firm delivers and what customers expect.

Order winners and order losers form the basis for customers' expectations.

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