Multiple-Answer question. Select each (and every) correct response (there may be more than one).

Reflecting on the material covered and the topics discussed during the previous week (Week 3) of the course, which of the following statements is (are) correct?

Multiple-Answer question. Select each (and every) correct response (there may be more than one).

Reflecting on the material covered and the topics discussed during the previous week (Week 3) of the course, which of the following statements is (are) correct?

1. In a queueing system, increasing the variability of either the customer arrival process or the service process (or both) contributes to longer waiting times (assuming all other factors remain unchanged).

2. Customer (or patient) dissatisfaction can result from waiting-line experiences involving waits of uncertain duration or unexplained waits.

3. The most meaningful impression on the customer (or patient) is made in the initial moments of the waiting experience.

4. The way in which customers (or patients) perceive their waiting experience can color the customers' (or patients') perception of the entire service experience (beyond that of just the wait).