Multiple-choice: Choose the onebestanswer.

1. Six Sigma translates to what defect rate?

A. 233 parts per million

B. 23 parts per million

C. 3.4 parts per million

D. 0.2 parts per million

E. none of the above

2. Which isnotlisted by the textbook as a distinction of Six Sigma?

A. Six Sigma represents a well thought out packaging of quality tools and philosophies.

B. Six Sigma is much more cost-reduction-oriented than traditional continuous improvement.

C. Six Sigma is organized around consultants and providers of training.

D. Black belts in Six Sigma must pass an international certification exam.

E. Six Sigma and Lean production have been combined into an approach termed Lean-Six Sigma to give Six Sigma an increased emphasis on reducing waste.

3. In statistics, what does sigma usually denote?

A. mean

B. standard deviation

C. skewness

D. kurtosis

E. hypothesis

4. Graphical data analysis is used in what stage of the Six Sigma process?

A. define

B. measure

C. analyze

D. improve

E. control

5. What does the acronym COPQ stand for?

A. cost, order, profit, quantity

B. cost of poor quality

C. cooperation, on time, proactive, quality

D. continuous order production quality

E. cost, outstanding, production, quantity

6. Experimentation is in what stage of the Six Sigma process?

A. define

B. measure

C. analyze

D. improve

E. control

7. Managing the improved processes using process charts is considered part of which stage of Six Sigma?

A. define

B. measure

C. analyze

D. improve

E. control

8. The measure phase of DMAIC involves what two major steps?

A. selecting process outcomes and mapping non-value-added activities

B. selecting process outcomes and verifying measurements

C. understanding the process and mapping non-value-added activities

D. understanding the process and verifying measurements

E. tooling and styling

9. To what process does the design, measure, analyze, design, and verify methodology (DMADV) pertain?

A. developing new processes and products

B. improving existing products and processes

C. final engineering design optimization

D. preliminary engineering design

E. customer quality metrics

10. What term describes tools to maintain independence between successive trials of a Taguchi experiment?

A. replications

B. control factors

C. parameter factors

D. signal factors

E. orthogonal arrays