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Question $4-$ Chapter $10$ Exam $-$

Chapter $10$ Exam $-$ Managing Employees' Performance

$($i$)$

$4$

Patton was recently dismissed from her job in a hardware store. She had often been late for work, and she was so unresponsive to customers' needs that the store had received several complaints about her. Furthermore, she frequently complained about policies and procedures. A week after Patton's dismissal, the store's manager learned that Patton intended to sue the company for wrongful dismissal. She was saying she had complained of management's misdeeds, so the company retaliated. How should the human resource department have prepared the company for this situation?

Multiple Choice

$$ by using a single well$-$trained rater to evaluate each employee and by having upper$-$level managers review those evaluations

$$ by dismissing poor performers quickly, rather than raising false hopes with coaching and training programs