n 18 When should you determine the size and location of your audience? ed out of question Select one: O a. When choosing the message channel O b. During the writing stage c. When determining the message medium O d. When conducting an audience analysis O e. During the completing state n 19 What should be your goal when defining the purpose of your message? 1 Out of Select one: o a. The purpose is clear and meaningful b. You understand the members of your audience c. The audience should want to see and hear more d. You understand the needs of your audience question O e. The message is relevant to the audience's needs estion 20 yet wered Why is it important to talk to supervisors, colleagues, or customers when finding and evaluating information for an audience you are unfamiliar with? ked out of D Select one: O a. To ensure company documents are up-to-date O b. To gauge interest by the online community C. To get input from the audience Flag question d. To better identify the needs of the target audience e. To be sure to acknowledge how people feel on 21 Which of the following is an effective way to offer praise in a message? ed out of Select one: a. Identify a specific quality that deserves praise b. Ensure the audience understands your expertise in making the statement C. Share your credentials before offering specific praise O d. Add an endorsement to the positive statement e. Incorporate hyperbole whenever possible g question n 22 How does being aware of audience needs influence credibility? ed out of Select one: a. It shows an ability to create emotional distance o b. It indicates an understanding of what is important to the audience O c. It indicates a message has been backed up with data O d. It demonstrates sincerity o e. It demonstrates honesty question en 23 Which characteristic is being displayed when you consider all sides of an issue? ed Select one: out of O a. Expertise b. Honesty question c. Objectivity d. Knowledge e. Audience awareness O -tion 24 Which of the following is one of the steps in building and fostering a positive business relationship? -et ered ced out of Flag question Select one: a. Eliminating the "you" attitude O b. Conveying negative news in a realistic manner C. Projecting a unique image d. Establishing credibility e. Using euphemisms to avoid ever saying anything negative