Question: NAME: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

NAME: ____________________________________________( I pledge)
Answer the questions:
1. Which hotel has Ladies and Gentlemen Serving Ladies and Gentlemen?
2. No individual has had more influence on quality management than who ?
3. Name the 3 parts of Jurans Quality Trilogy.
4. Who said the only performance standard is Zero Defects
5. Name Feigenbaums 3 steps to quality.
6. Who said that 95% of problems can be solved with simple tools?
7. What committee develops and maintains the ISO 9000 standards ?
8. Name the 3 principles of statistical thinking.
9. Name 4 lessons learned from the Red Bead Experiment.
10. What is the purpose of the Funnel Experiment?

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