Question: Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Name: __________________________________ Based on your reading and understanding of Chapter 2, please answer all of the following questions. 1. What customer pain will your offering resolve? 2. What kind of mundane customer experience will you replace with a delightful one? 3. Who, precisely, are the customers who have the pain or will be give delight? Demographics (age, gender, income, education, zip code, etc): Psychographics (emotional engagement, aspirations, love or fear, etc): 4. What differentiated benefits does your offering provide that other solutions dont?(Fast, cheap, sweeter, spicier, convenient, etc)5. What evidence do you have (can you gather) that customers will buy what you propose to offer? 6. What evidence can you provide to show that your target market has the potential to grow? 7. Based on the evidence you compile in answering the above questions, what key micro-market risks remain, to which early attention should be given?

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