NAME: _____________ PMAN 639: PROJECT QUALITY MANAGEMENT A. Please answer the following True or False questions (each worth 2 points) 1. According to Juran, Fitness for Use means producing cost effective products True ______ False______ 2. Work performance data is input to quality control True ______ False______ 3. A Software organization can leapfrog to CMMi level 3 from Level 1 True ______ False______ 4. Quality metrics are output of quality planning True ______ False______ 5. The Primary goal of ISO 9000 is to prevent non-conformity True ______ False______ 6. Hierarchical cultures has shown to have a positive relationship with managing for quality True ______ False______ 7. During managing quality process, the requirements from quality plan are turned into test and evaluation instruments True ______ False______ 8. "Zero defects" means that a product must have no manufacturing defect True ______ False______ 9. Quality and grade are the same concepts True ______ False______ 10. A CMMi level 1 organization may produce quality software True ______ False______ B. Please answer the following multiple-choice questions (each worth 3 points)): 1. Which of the following is not a Demings point A. Constantly improve the system B. Establish quality goal C. Adopt a new philosophy D. Institute education and self-improvement E. Break down barriers between departments 2. Deming emphasizes that training should be A. Hands on B. Mandatory C. Available to everyone D. Based on employee performance E. Self-paced 3. The key requirements to consider for the quality of a products life cycle include the following except --------------------: A. Reliability B. Safety C. Salvage value D. Serviceability E. Maintainability 4. The following are tools/techniques in quality planning except ----------------- A. Data gathering B. Flowcharting C. Root cause analysis D. Test planning E. Cost-benefit analysis 5. Garvins dimensions of product quality include the following except ----------------- A. features, B. serviceability, C. aesthetics D. usability E. durability F. perceived quality 6. The following Organizations can apply for the Baldrige Award except _________________ A. Schools B. Non-profits C. Small manufacturing companies D. Hospitals E. All of the above F. None of the above 7. The Crosbys 4 absolutes of Quality include ----------------- A. The system for assuring quality is inspection B. Quality Improvement is absolutely necessary C. The performance standard is true quality level D. The measurement of quality is the price of nonconformance 8. The following are input to controlling quality except ---------------- A. Quality metrics B. Deliverables C. Project documents D. Work performance data E. None of the above 9. The following are tools/techniques in managing quality except ----------------- A. Data gathering B. Customer needs analysis C. Audits D. Flow charting E. Root Cause Analysis 10. Baldrige Award has __________ Criteria A. 5 B. 7 C. 20 D. 30 E. 50 C. Please respond to the following questions. Each question is worth 10 points: 1) As quality engineer you are asked to organize the following cost items into the categories of Quality Cost (Prevention, Appraisal, Internal Failures and External Failures). Items that are not quality cost should be grouped into non-quality cost category Process capability evaluations Quality improvement team meetings Quality education and training Routine maintenance Code walkthrough Supplier Audit Incoming parts inspection In-process inspection Quality planning Final inspection Unit testing Design Review Scrap Rework Quality improvement projects Re-inspection Warranty claims Re-testing Downgrading products Revising drawings Processing customer complaints Customer returns Product recalls Software update Service level agreement penalties Customer change request New product release Product design User interface design Design to manufacture transfer Software upgrade System enhancement Software Integration Procurement Process reengineering Site installation Software integration Site survey Product redesign 2) As a member of a project team, you are assigned to create the project quality plan. Please outline and describe the steps you will 3) What are the Key Process Areas for CMMi Level 2? 4) Describe Demings System of profound knowledge 5) You have been assigned by your VP to conduct a benchmarking exchange. List and describe all the steps you will take to conduct this benchmarking exchange to completion.