Name: REFLECTION ON CUSTOMER SERVICE EXPERIENCE REPORT Part 1: Identification Store or service provider: Time and date of purchase: Time and date of return: Approximate number of staff visible: Approximate number of customers in the store: First visit to this location? (if applicable) Part 2: Touch Point Expectations Checklist Expectations Parking Spaces Available Near the front entrance; withi spots from entrance Actual Results & Comments Example Spaces available but at a distance. It was during a busy time that I so the parking lot was full. However, there were Come go a spots but there were shopping carts left in them so I had to park farther away. 1 2 3 4 5 6 7 8 9 10 Part 3: Recommendations - REPORT STYLE Make two (2) recommendations for the store as to how their service level can improve (other than price and location). Explain how these recommendations will improve managing customer service relationships. Prove to me that your knowledge has some depth!!