Narrative $15-2$

The Alberta Motor Association $($AMA$)$ suffered significant losses due to fraud. The organization's vice$-$president of information technology was charged with fraud for allegedly misappropriating as much as $$8\mathrm{.}2$ million. AMA "has reviewed its financial processes and has put in place additional controls to prevent any future incidents of this type." The fraud was discovered when the alleged perpetrator advised AMA that he had hurt his leg, and needed to work more from home; unfortunately, he didn't attend required meetings, which triggered a meeting with the organization's chief operating officer and was placed on disability leave.

$*****$

Refer to Narrative $12-3.$ The goal at Wegmans is to create "telepathic customer service." Employees are allowed, even encouraged, to do anything they need to do to satisfy customers. Chefs at Wegmans have gone to customers' homes to fix incorrect food orders. Which traits are these chefs exhibiting, in terms of goal$-$setting theory?

Question $24$ options:

a$)$

goal specificity

b$)$

goal acceptance

c$)$

goal congruity

d$)$

goal recognition