Narrator

What stage in the change process does this support and reinforcement of the new system represent?

Changing or moving

Maintaining

Refreezing

Unfreezing

Sasha and Lucas have been with us for about a year, and while we see them act like this occasionally in the office, we've never seen it as a problem until our international customers raised complaints.

Based on the feedback, what would you say is the underlying issue?

Low job commitment

Different cultural perspectives

Lack of person$-$job fit