NB: I need all the Three steps please. it's really important.

Thank you in Advance.

PROBLEM SOLVING APPLICATION CASE Walmart's Values Come under Scrutiny Sam Walton founded Weimann Rogers, Arkansand the company grew from the single store in 1962 to against pregnant workers in Wisconsin the complet more than 11.300 locations spanning 27 countries by was filed on behalf of Alyssa who became 2019 Today, the multinational retailer is the world pregnant in 2015. Gamed light duty otros largest company by revenue generating over 5500 fer to a less physically demanding on which she billion in 2018-and the largest eve employer wat would avoid heavy lifting due to her pregnancy The more than 22 milion employees. The release company declined to accommodate her in any way. owns Sam's Club, a chain of warehouse cubs that sell including providing her with a chai shorter work days groceries and general merchandise in bu or additional breaks The ELOC is that Wilma Walmart is known for its everyday low prices related by cutting Gila's bonuducing her critics say prices are not all that's low at the retailer work hours and eventually forcing her to take up Individual employees, advocacy groups and govern leave. Interestingly, Walmart had a robust sight duty ment agencies have brought numerous aborrelated program that allowed works withing restrictions to lawsuits against the company scrutinizing its internat be accommodated, But Walmart deprived pregnant values Let's take a closer look at what's going on at workers of the opportunity to participate in this pro the massive retaillot gram. This amounted to pregnancy discrimination which violates federal law." said the EEOC." Gilliam wasn't the only employee denied a chai A SERIES OF WORKPLACE ABUSES Adam Can who suffers from cerebral palsy, has been a Wilmart groter in seinsgrove, Pennsylvania for almost Walmart prides itself on its values. The retter states that ten years Cotin was told in 2019 that due to a change in "We define culture as our values in action. It's how we corporate policy, he would need to stand for his entire deliver superior customer service, create a great front eight hours and lift up to 25 pounds or beford.cat fine work environment and improve performance lin's mother urged Walmart customers on Facebook to Moreover, Walmart's stated values are centered on support her son know.corporate decisions are corpo being guided by good," which includes respect for the rate decisions that's where this originated trom, but Individual" and "acting with integrity Allegations does anyone ever make any decisions anymor by put against the company suggest a different story ting any heart of care into the wrote Consider a report by a workers' advocacy group that says Walmart routinely refuses to accept doctors' notes WALMART'S ALLEGED BAIT penalizes workers who need to take care of a sick family member and otherwise punishes employees for lawful AND SWITCH absences. The report is based on a survey of more than Walmart CEO Doug McMon compensation for fiscal 1.000 Walmart employees and accuses Walmart of Vio 2018 was $228 million, which is 1,188 times the lating the American with Disabilities Act and Family Med- annual compensation of its median employee in con icol Leave Act among other labor laws. trast CEO poy at SAP svetaged 361 times more Katie Orzehowski was a cashier at the Walmart in than the average employee in 2018. Overall, the North Huntingdon, Pennsylvania, and completed the company has been the defendant in scores of cases employee survey. She suffered a miscarriage in 2016 including class actions, or group suits accusing the and provided doctors' notes and hospitalization company of wage-low violations, according to Jone records to excuse her missed shifts, but the company than Tasini, president of the Economic Future Group refused to excuse her absences. She was so worried Walmart decided to raise its minimum wage from that another absence would get her fired that sho $10 to $11 in 2018. With much fanfare, CEO McMilion returned to work, while still in recovery still had a lot stated, "Today, we are building on investments we ve of bleeding going on, and that's embarrassing, been making in associates, in their wages and skills Orzehowski told The New York Times.to development. It's our people who make the differ Walmart's focus on the bottom line over its ence and we appreciate how they work hard to make every day easier for busy fomilles Now consider employees' welfare didn't end with those who suffered that Walmart closed dozens of its Sam's Club wire- from an iness. The Equal Employment Opportunity houses on the same day it announced the pay Commission (EEOC) filed a lawsuit against the retailer increases. This brings into question whether the in September 2018 alleging it unlawfully discriminated Values and Attudes CHAPTER 2 retailer had positive intentioning employee pay the United Food and Commerce Workers national Union for example, cated the wage increase public relations meant to act to the closing of 63 stores. The closures For imately 10,000 workers losing the job. The timing of the announcement wasn't the only is Sam's Club employees had no idea the stores would many be closed until the day of the announcement Accord Ing 1 The Times some workers showed up for work only to be informed that the stores were closed. POOR JOB SATISFACTION IMPACTS CUSTOMER SERVICE Wartum wage hikes may raise the day of some of its workers, but they may not be enough to solve the retailers continued customer service pro font according to Forbes Walmart American cus tomer Satisfaction Index (ACS score dropped between 2016 and 2017. The ASCI measures the quality of products and services American consumers receive by major department and discount retailers. The drop placed Walmart at the bottom of tot department and discount retailers (even below a bankrupt Sears) Making Change at Walmart (MCAW). an organica bon dedicated to transforming the lives of Walmart employees believes the company's poor customer service ratings are related to the way it treats its work ers. "Walmart lacks the ability to improve its customer experience when it refuses to focus on what we all know to be truequality jobs Create quality experi ences for both shoppers and workers," says MCAW director Randy Parrar. Walmart needs to do more for its employees if it wants to improve their attitudes with customers. For example, wages and benefits are so poor at Walmart that thousands of its employees qual ity for food stamps, Medicaid, and other government assistance programs, according to MCAWW Walmart says it has a common purpose of saving people money so they can live better. It seems its employees will need to live better as well if the com- pany wants to continue its success Cases have protagonists wyer and pro femme getromarca tagonist's perspective ou need to me from whose perspective manage team, or the organisation-youve dining the problem Cui et in the came to the wey to em Dortmore or create problems that are not included in the con To refine your choice yourselt ny problem? Answering this question helps refine and focus your thinking Focus on topics in the current chapter because we generally select canes matustrate concepts in the current Chapter STEP 2: identyces of the problem by material from this chapter, which has been mand to the organizing Framewone shown in Figure 24 Cos we tend to appear in eet the inputs box of the Processos A. Start by looking at Figure 2.4 to decide which person factors, if any, are mostly causes of the defined problem. For each cause, auk your seit, Why is this cause of the problem? For example, if you think personal attitudes- input in the Organizing Framework-are a causo. ask yourself wity. This might lead you to the con clusion that Mayer's attitudes about telecommut ing are related to her prior work experience This may have led her to make decisions that are adversely affecting employees. Asking why several times will lead you to a more complete List of causes B. Follow the same process for the situation factors C Because no processes were specifically dis- cussed in this chapter, you can skip an analysis of this component of the Organizing Framework D. To check the accuracy or appropriateness of the causes, be sure to map them onto the defined problem STEP 3: Make recommendations for solving the problem. Consider whether you want to resolve It, solve it, or dissolve itsee Section 1.5) Which recommendation is desirable and feasible? . Given the causes identified in Step 2. what are your best recommendations? Use the material in Chapter 2 (or in Chapter 1) to propose a solution Find potential solutions in the OB in Action and Applying OB boxes within the chapter. These foo tures provide insights into what other individuals or companies are doing regarding the topic at hand Create an action plan for implementing your recommendations APPLY THE 3-STEP PROBLEM- SOLVING APPROACH TO OB STEP 1: Define the problem A Look first at the outcome box of the Organizing Framework in Figure 2.4 to identify the important problem(s) in this case. Remember that a prob. lem is a gap between a desired and a current state. State your problem as a gap, and be sure to consider problems at all three levels. If more than one desired outcome is not being accom. plished, decide which one is most important and focus on it for steps 2 and 3. 74 PART 1 individual Behavior