N:B: This is a Multiple choice Question, Answer might be more than one option.

Topic: ITIL

Question Why does Service Desk have such a large impact on how IT is perceived? A. It talks to more customers than other groups B. It fixes more problems than other groups

C. It is only IT group customers have communications with.

D. It is only IT group users have communication with

****Please try to do it, I need a valid answer. Will give you a thumbs up.