Need a Flowchart diagram for the following write up:

Declaration Statements

Paraphrased Declaration Statement

"I affirm that this submission is entirely my original work and free from any plagiarism."

Akanni Ololade

Time Statement

"I spent approximately $6$ hours working on this assignment."

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Abstract

This document outlines a set of standardized IT communications announcements designed to effectively disseminate information within an organization following ITIL foundation practices. It includes outage and maintenance notification templates that can be used across various communication platforms, ensuring clarity and consistency. The document provides a comparison of outage and maintenance notifications, templates for each scenario, and a workflow diagram for the notification process. The goal is to improve communication efficiency and user understanding during IT incidents.$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

Table of Contents

$1.$ Submission Introduction

$2.$ Notification Differences

$3.$ Outage Notification

$4.$ Resolved: Outage Notification

$5.$ Planned Maintenance Notification

$6.$ Completed: Planned Maintenance

$7.$ Workflow

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Submission Introduction

Effective IT communication is critical to maintaining organizational efficiency and user satisfaction. This document addresses the need for clear and standardized notifications during IT outages and maintenance. ITIL foundational practices emphasize the importance of a structured approach to service management, including communication. By standardizing notifications, we ensure that all necessary information is communicated clearly and consistently, minimizing confusion and disruption. This document includes notification templates, a comparison of outage and maintenance notifications, and a workflow diagram to streamline the notification process.

Notification Differences

Outage Notification and Maintenance Notification

Outage notifications are issued when an IT service is unexpectedly disrupted, providing important information about the impact, cause, and resolution timeline. Maintenance notifications, on the other hand, inform users about planned downtime for system updates or improvements. Understanding these differences is critical because outages require immediate action and user attention, whereas maintenance can be scheduled to minimize operational impact. Clear communication helps manage user expectations and ensures transparency.

Outage Notification Template

$$ WHO: All users of the email system

$$ WHAT: Email services are currently unavailable

$$ WHY: Due to an unexpected server failure

$$ WHEN: Outage began at $3$:$00$ PM on June $13,2024$

$$ WHERE: Affecting all email services across the organization

Notification

Dear Team,

Please be advised that all email services are currently unavailable due to an unexpected server failure. The outage began at $3$:$00$ PM on June $13,2024,$ and affected all email services across the organization. Our team is working hard to resolve the issue and restore service as soon as possible. We will provide updates as more information becomes available. Thank you for your understanding

Best regards,

Akanni Ololade

Resolved: Outage Notification

$$ WHO: All users of the email system

$$ WHAT: Email services were previously unavailable

$$ WHY: Due to an unexpected server failure

$$ WHEN: Outage began at $3$:$00$ PM on June $13,2024$

$$ WHEN RESOLVED: Service was restored at $5$:$00$ PM on June $13,2024$

$$ WHERE: Affecting all email services across the organization

Notification

Dear Team,

We are pleased to inform you that the email service outage has been resolved. Email services, which were unavailable due to an unexpected server failure starting at $3$:$00$ PM on June $13,2024,$ have been fully restored as of $5$:$00$ PM on the same day. We apologize for the inconvenience and thank you for your patience.

Best regards,

Akanni Ololade

Planned Maintenance Notification

$$ WHO: All users of the network

$$ WHAT: Network maintenance

$$ WHY: To improve system performance

$$ WHEN: Maintenance will start at $10$:$00$ PM on June $14,2024$

$$ EXPECTED END: Expected to be completed by $2$:$00$ AM on June $15,2024$

$$ WHERE: Affecting all network services

Notification

Dear Team,

Please be informed that scheduled network maintenance will take place starting at $10$:$00$ PM on June $14,2024,$ and is expected to be completed by $2$:$00$ AM on June $15,2024.$ This maintenance is necessary to improve system performance and will affect all network services. We appreciate your understanding and apologize for any inconvenience this response may cause.

Best regards,

Akanni Ololade

Completed: Planned Maintenance

$$ WHO: All users of the network

$$ WHAT: Network maintenance was completed

$$ WHY: To improve system performance

$$ WHEN: Maintenance started at $10$:$00$ PM on June $14,2024$

$$ WHEN COMPLETED: Maintenance was completed at $1$:$30$ AM on June $15,2024$

$$ WHERE: Affecting all network services

Notification

Dear Team,

W