Question: . NEED ANSWER ASAP / NEEDS TO BE A NEW ANSWER NEVER USED BEFORE Given that quality is a relative concept, how does a manager

NEED ANSWER ASAP / NEEDS TO BE A NEW ANSWER NEVER USED BEFORE

Given that quality is a relative concept, how does a manager ever know if the quality level is optimal? Total quality management has gotten a lot of attention over the last several years. How do you account for the phenomenon? Do you think it is justified or just a lot of hype about nothing new?

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