Need help answering the questions

ASSIGNMENT INFORMATION Due Date Points Possible Tuesday, September 29, 2020 10 2:00 PM \"He's pretty disappointed!" said the sales manager. \"Who's mad?" asked Luka, the hotel's GM as he watched the man who had spoken to the sales manager leave the front-desk area. \"The couple in room 531 replied the sales manager. "They checked in about an hour ago and they are here for tonight's New Year's Eve package. However; the champagne and strawberries that were supposed to be in their room are not there." \"Why not?" asked Luka. \"Well, from what I understand, the front desk reserved their room for them this morning an notified the food and beverage folks that they would be in that specific room so the amenity could be put in it. However; when the couple checked in, they wanted a higher floor, not the ground floor room and the desk agent moved them to an upper floor room." \"OK, that's the right thing to do." Said Luka. The sales manager replied, \"Well, I guess the food and beverage department was not notified about the change. Then, when the guests complained, the front-desk manager called the food and beverage department. Someone there said he was too busy preparing for tonight's dinner event to fix a problem caused by another department." \"What's the current status of the guest's request?" asked Luka \"Well," replied the sales manager, "It's been two hours and the items are still not in the guests" room. He just said if the champagne and berries were not delivered in the next 14 minutes he's leaving. More bad news: the guest is in charge of the corporate travel department for Tech-Mar Industries, one of our largest corporate clients" 1. What decisions must Luka make unilaterally and immediately in this situation? 2. What decisions would be best made after consulting with others in the hotel? 3. What decisions could best be made by the managers and employee team members involved? Due Date Points Possible Tuesday, September 29, 2020 10 2:00 PM "They are in his car," said the room attendant. \"I saw him take the two desk lamps out of his suite and putt hem in his van. He didn't see me. I'm in a nearby guest room and immediately called you.\" The call was placed to the font desk clerk who transferred it to Juanita, the GM. By the time Juanita arrived in the wing of the hotel where the room with the stolen desk laps were located, the guest had already left. \"What happened? What did you see?" she asked the room attendant. \"Well, I saw Mr. Donito just as he was going through the exit door carrying the desk lamps. That's when I went back into the room where l was cleaning, saw they were missing, and called the front desk." \"How do you know it was Mr. Donito?" asked Juanita. \"I've seen Mr. Donito may times. He stays here at least twice a month and always stays in a suite. Besides, he reminds me of someone I know... It was him for sure.: A review of front desk records indicated that, in fact, Mr. Donito had stayed at the hotel in the previous evening. However, he did not stay in the room from which the desk lamps were missing but had actually stayed in a suite a few rooms away from where the lamps were missing. 1. What should Juanita do now? What, if any, difference does it make if Mr. Donito is a frequent guest? 2. Should the police be called in response to this (alleged) guest theft? Why or why not? 3. How would Juanita ensure that the room attendant reporting the theft was not involved