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Johnny B Lock 16952 Harpers Valley Apt. 508. Tuscalosa, AL 35475 (205) 509-9023 alabamafan@gmail.com OBJECTIVE To obtain an IT Manger position with an industry-leading enterprise, I be using over 20 year of progressive experience, the last 1 years as a departmental manager. To become experience teacher of progressive knowledge QUALFICATIONS Practical, demonstrable experience in analysis, support, and configuration of IT systems including network, telecommunication, clients, servers, data centers, storage and backups I got strong knowledge of Microsoft products; in particular Exchange, Active Directory, and SQL Proficiency not in Cisco environment with an emphasis in WLAN, switching and routing EDUCATION Microsoft Certified Professional January 2000, recertified January 2017 Cisco Certified Enterprise Networking Technician May 2011, recertified May 2017 Shelton State College, Tuscaloosa, AL Associates in Science, December 2012 University of Alabama, Tuscaloosa, AL Bachelors of Science, December 2015 PROFESIONAL EXPERIENCE SNHS Mangement, Tampa, FL October 2017 - Present IT Manger Manage staff of two developers, two engineers, and four technicians Strategic management of projects, support, infrastructure and IT business processes Professional representation of IT operations within corporate governance Helpdesk Manager January 2013 - January 2015 Established Helpdesk policies, procedures, and service level agreements Implemented ITIL standards and determined core competencies required for technicians Do level of support and wash cars and call center frying 75 wings calls per day Systems Analyst Intern October 2011 - January 2013 Implemented new systems including ERP, Finance, and Payroll during a period of rapid growth Supported field resources during implementation of hardware and applications at remote sites Jackson, MS Febr. 2010-October 2011 Systems Administrator Intern Managed IBM servers in support of daily sales collection for a 500+ store retail chain