Need help solving #3

son on Suche oduct sets. Base your comparison o Chapter Four Product and Service Design OPERATI EMS 1. Examine and compare one of the following product sets. Base your as features, costs, convenience, ease of use, and value. a. GPS versus maps b. Cell phones versus landlines c. Online shopping versus "bricks and mortar" shopping d. Standard gasoline automobile engines versus hybrids e. Online course versus classroom E. Satellite television versus cable 2. Use the Internet to obtain recent crash-safety ratings for passenger vehicles. The The High Acr New YorkOd cial, and ind ees, and it The pu landfill, ch However, ceptions. icles. Then answer these e degree of importance h crash-safety ratings focusing solely on crash questions: a. Which vehicles received the highest ratings? The lowest ratings? b. How important are crash-safety ratings to new car buyers? Does the degree of in depend on the circumstances of the buyer? c. Which types of buyers would you expect to be the most concerned with crash-safer d. Are there other features of a new car that might sway a buyer from focusing solely o safety? If so, what might they be? 3. Prepare a service blueprint for each of these banking transactions: a. Make a savings deposit using a teller b. Apply for a home equity loan 4. Prepare a service blueprint for each of these post office transactions: a. Buy stamps from a machine b. Buy stamps from a postal clerk 5. List the steps involved in getting gasoline into your car for full service and for self-service. Assum that paying cash is the only means of payment. For each list, identify the potential trouble points and indicate a likely problem. 6. Construct a list of steps for making a cash withdrawal from an automated teller machine (ATM). Assume that the process begins at the ATM with your bank card in hand. Then identify the poten- tial failure points (.e., where problems might arise in the process). For each failure point, state on potential problem. 7. a. Refer to Figure 4.4. What two technical requirements have the highest impact on the customer requirement that the paper not tear? b. The following table presents technical requirements and customer requirements for the output of a laser printer. First, decide if any of the technical requirements relate to each customer requirement. Decide which technical requirement, if any, has the greatest impact on that cus- tomer requirement TECHNICAL REQUIREMENTS Customer Requirements Type of Paper Internal Paper Feed Print Element Paper doesn't wrinkle Prints clearly Easy to use 8. Prepare a table similar to that shown in Problem 75 for cookies sold in a bakery List believe are the them