Question: Need help with a response below Sounds like PRA Group has attempted to go the extra mile with customers--not often seen in a debt collection

Need help with a response below

Sounds like PRA Group has attempted to go the extra mile with customers--not often seen in a debt collection company. One follow-up question: Chakravorti (2010) described matching unused resources to unmet needs. What were the unused resources that were proffered by PRA Group to meet this need? The example he gave was Bush's repurposing of his client and billing database after his own clinical practice had been closed. He no longer had use for the app--but knew there were unmet needs facing other physicians. He ended up matching this unmet resource to this unmet need. Let me know what you think.

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