Need help with solving #6

Product and Service Design Chapter Four 1. Examine and compare one of the following product sets. Base your comparison on such lacto as features, costs, convenience, ease of use, and value. a. GPS versus maps OPERATE EMS b. Cell phones versus landlines c. Online shopping versus "bricks and mortar" shopping d. Standard gasoline automobile engines versus hybrids e. Online course versus classroom f. Satellite television versus cable The High Acr New York. Op ciat, and ind ees, and it r The pu 2. Use the Internet to obtain recent crash-safety ratings for passenger vehicles. Then answet these landfill, ch However, ceptions. questions: a. Which vehicles received the highest ratings? The lowest ratings? b. How important are crash-safety ratings to new car buyers? Does the degree of importance depend on the circumstances of the buyer? c. Which types of buyers would you expect to be the most concerned with crash-safety ratings d. Are there other features of a new car that might sway a buyer from focusing solely on safety? If so, what might they be? 3. Prepare a service blueprint for each of these banking transactions: a. Make a savings deposit using a teller b. Apply for a home equity loan 4. Prepare a service blueprint for each of these post office transactions: a. Buy stamps from a machine b. Buy stamps from a postal clerk 5. List the steps involved in getting gasoline into your car for full service and for self-service. AssUD that paying cash is the only means of payment. For each list, identify the potential trouble points and indicate a likely problem. 6. Construct a list of steps for making a cash withdrawal from an automated teller machine (ATM), Assume that the process begins at the ATM with your bank card in hand. Then identify the poten- tial failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem. 7. a. Refer to Figure 4.4. What two technical requirements have the highest impact on the customer requirement that the paper not tear? b. The following table presents technical requirements and customer requirements for the outpul of a laser printer. First, decide if any of the technical requirements relate to each customer requirement. Decide which technical requirement, if any, has the greatest impact on that cus- tomer requirement. TECHNICAL REQUIREMENTS Customer Requirements Type of Paper Internal Paper Feed Paper doesn't wrinkle Print Element Prints clearly Easy to use 8. Prepare a table similar to that shown in Problem 7b for cookies sold in a bakery. I ist what vou helieve are the thuaa