NEED IT AS SOON AS POSSIBLE

Question 2 [10 marks, CLO2-C4] Given below is an example of a well-written memorandum. Analyze it with respect to traits of technical writing and Seven C's of effective communication. Identify the traits and explain how they are present in the memorandum. For example, if you think its language is concise, give reason for your answer. MEMO To: All employees From: Kirk James, Call Center Supervisor Date: February 25, 2013 Subject: Change in Operating Hours Our call center has been experimenting with a half-day Friday work schedule over the last year, and we've recently conducted an evaluation to determine how well the program is working. When a client calls to order their diabetic supplies on Friday afternoon, our messaging system directs them to complete their order on our company website. While many customers are willing and able to do this, many do not have Internet access (hence the reason for their call in the first place). Their only other option is to wait until Monday to place the order, and if a customer is already low on supplies, this may be untenable. Customers who are calling with questions or to resolve issues with an order must also wait for Monday. We have received positive comments, especially from our West Coast customers, about the extended hours we are open in the evening. We have determined that to continue to offer top- notch customer service, we must also re-institute Friday afternoon hours. However, that does not mean that we cannot continue to offer employees some scheduling perks. In fact, the addition of later hours Monday through Thursday provides us with more leeway in scheduling employees. We will have a staff meeting on Monday, March 4, at 8:00 a.m. to discuss new scheduling procedures. To the extent possible, we wish to accommodate employees' preferences in scheduling, so it is important to attend this meeting to have your voice heard