Question: need this fast will like Question 21 (3 points) Listen Kevin works in a customer service position. While at work, he is expected to smile

need this fast will like

Question 21 (3 points) Listen Kevin works in a customer service position. While at work, he is expected to smile and greet customers tegardless of how he is feeling. Whenever a customer encounters a problem, he needs to appear calm and politely assist the customer Kevin's job requires which of the following? positivity offset emotional labor cognitive dissonance social loafing Question 223 points) Question 22 (3 points) Listen Jacob works in customer service. He frequently has to work with a tear customer who is extremely annoying However, given he job, he hides how he feels and interacts very politely with the customer Which of the following is Jacob likely feeling? emotional dissonance positivity affect illusory correlation 5 positivity offset emotional selection Question 23. olete

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