Question: Need/Want Solution Renew Experience Exploration and Evaluation Use and Maintenance Experience Purchase Experience Provisioning Experience The customer experience lifecycle 1. Find the main clause of

Need/Want Solution Renew Experience Exploration

Need/Want Solution Renew Experience Exploration and Evaluation Use and Maintenance Experience Purchase Experience Provisioning Experience The customer experience lifecycle 1. Find the main clause of ISO 9001:2015 that addresses a particular CX lifestyle phase; 2. Subclauses within the main clause which have a direct relationship in addressing some of the requirements that impact CX in that particular phase; and 3. The other interrelated phases of the lifecycle that are also impacted by the same ISO 9001:2015 clause(s) Need/Want Main ISO 9001:2015 Clauses Sub-clauses Interrelationship with other Phases of the Customer Lifestyle 4.0 Context of the 4.1 Understand your Organization organization and the context 4.2 Know the needs of interested parties 4.3 Decide the scope of your QMS 5.0 Leadership and 5.1.1 Leadership commitment to QMS

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