Question: Negotiating is a science and an art. The art involves interpersonal skills, communication, bargaining, and knowing how to combine them all. The science is a
Negotiating is a science and an art. The art involves interpersonal skills, communication, bargaining, and knowing how to combine them all. The science is a systematic analysis to solve problems Raiffa As a Logistics Officer in the Army, I often negotiate with supported units. They communicate their interests and needs, and I provide solutions within my capabilities. One example that resonates with me is when I served as a Commander in Korea a few years ago. My unit coordinated the transportation of anything moving into the northern half of the Republic of Korea. I would often get calls at all hours of the night for requests to recover equipment within my units area of responsibility. My unit did not own any of the assets needed to move the equipment, so a Korean national KN coordinated with a civilian company to move the equipment. My strategy for supporting customer units was to provide a realistic timeline and expectation on the support we could provide so they understood how the hindrance of movement hindered their mission and how they could adjust accordingly.
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